Why The Cult Of Apple is Existent
Well, there are obviously many reasons for this, but the most prominent is Apple’s excellence in customer care. I have had more than my share of calls to AppleCare for various reasons, but this one topped the list.
My iPhone had begun to crack starting at the edge of the 30-pin connector and growing into a nice hairline crack. I was really disappointed to see this, as I had been obsessively careful with the phone, so this type of thing would not happen. I immediately reviewed the day and realized I had not done anything to cause the crack.
Knowing this, of course, I called Apple while I was at school (best teacher ever). They basically told me that they couldn’t finish the service call before the schoolday was over (15 minutes). I said this was okay and they gave me a case number.
As soon as I got home I made it a priority to call back, and after emailing the rep a couple pictures of the crack, he decided to send me a brand new phone, free of charge. I was, of course, thrilled! I thanked him profusely and went on with my day.
I finally received the box and shipped the phone off. I couldn’t believe the attention to detail in everything down to the shipping supplies. The sent me TAPE. I did not even have to track down tape to pack the phone. Apple never ceases to amaze me with their customer support!
Four or five days later, I had an appointment and had to come home from school early. On the trip from school in the car, my mom asked me why on Earth Apple had sent me 2 iPhones instead of one. Of course I replied that she couldn’t be right. It must be to ship something else back! Nope Apple really had sent me two brand new iPhones.
I, being the amazing person that I am ;), immediately called Apple (only after thinking about keeping the phone :P). When I got on the line with the guy, he sounded flabbergasted that they had sent me two phones. He mentioned that this had never happened. I told him the days they were received and the serial numbers, and he told me how things needed done.
But, the cool part happened at the end of this call. He asked me my age, and I told him. He then replied that he was thrilled that I was honest about it, and forwarded me to his boss or whoever. His boss yet again commended me and asked if there was an iPhone accessory that I had my eye on for my iPhone. I told him I really liked the Apple bluetooth headset. He said he would overnight it personally that day!
This simply proves why Apple has such a faithful user base. Apple has always had the best customer support I have ever used. And, as far as paying for support, it is worth it.
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Nice to know that they were so helpful.
PS You meant “existent.” Stay in school, use your dictionary and spell-checker! “Exists” may be the more appropriate word.
;-)
Yes, I did. Hehe. Thanks for pointing that out! I always miss something in a post.